Refund policy

1. Order Cancellation

  • Cancellation requests must be made within 2 hours of placing the order.

  • Email cs@asopalav.com with your Order Number and Reason for Cancellation.

  • If approved, a refund or credit note may be issued (subject to management’s discretion).

  • Credit notes are valid for 12 months and processed within 7–10 business days.

  • If we cancel your order due to uncontrollable circumstances, a full refund will be provided.


2. Return & Refund Policy

  • International orders are not eligible for return, due to strict quality control and logistical limitations.

  • This policy ensures product integrity and a smooth shopping experience.

 💬 Need help? Our international support team is always available. Email us at   cs@asopalav.com for assistance.


3. Restocking Charges (If Return Is Approved Under Exception)

If your return is exceptionally approved, restocking charges apply as follows:

  • USA: $45 + applicable import duty

  • Europe (except UK): €40 + applicable import duty

  • United Kingdom: £35 + applicable import duty


4. Non-Returnable/Non-Exchangeable Items

  • Custom-made or altered garments

  • Stitched products (Sarees with blouse/petticoat, Lehenga Cholis)

  • Accessories

  • Men’s and kids’ wear

  • Plus-size clothing

  • Special delivery items

 

 

5. Product Care

  • Many of our products are handcrafted and delicate.

  • Handle with care to avoid beadwork/sequin displacement.

  • Minor creasing may occur due to shipping and is not considered damage.

 

 

6. Disclaimer

While we source products from our parent brand and trusted global vendors, we do not hold liability for:

  • Delayed shipments from vendors

  • Product not meeting customer expectations

For any concerns, please reach out to our team. We are here to assist you.